Run the roleplay: setup, the live call, and what happens if it ends early

Everything that happens when you take a roleplay: preparing from the scenario brief, setting up your camera and microphone, the live call with your AI-simulated HCP (controls, sharing a document, and on-screen prompts), and what to do if the call ends early.

IN THIS ARTICLE

• The three steps of a roleplay

• Prepare: read the scenario brief

• Set up your camera and microphone

• Run the call

  • Your controls

  • Share a document during the call

  • On-screen prompts and alerts

• End the call and see your report

• If the call ends early

• Reattempt to improve

The three steps of a roleplay

A roleplay moves through three steps, shown at the top of the screen:

You review your goal, have the conversation, and get your feedback the moment the call ends. Each part is covered below.

Prepare: read the scenario brief

Open the roleplay assigned to you and select Start roleplay. Before the call begins, read the scenario brief. It tells you:

• The objective: what a successful call achieves.

• The agenda: the points to cover.

• What you can do to win the call: the moves that matter most.

• The HCP context: who you’re meeting (their role or specialty and what’s on their mind).

Set up your camera and microphone

Skillet needs access to your camera and microphone so it can hear you and record the session for your report.

1. When your browser asks, allow access to your camera and microphone. (Skillet shows “Trainer has requested you to allow both camera and microphone.”)

2. Check your camera preview, and use Settings to choose the right microphone or camera if needed.

3. Select Start call with [your HCP] to begin. This button stays disabled until camera and microphone access is granted.

Run the call

During the call you’ll see your AI-simulated HCP on one side and your own video on the other, with live captions of the conversation as you speak. The session is recorded and timed.

Your controls

A control bar gives you everything you need during the call:

• Microphone: mute or unmute yourself.

• Settings: change your microphone or camera.

• Share a document: present a document to your HCP (see below).

• Layout: change how the call is arranged on screen.

• Audio level: shows your microphone input level.

• Recording (REC): indicates the session is being recorded.

• Time remaining: counts down the time left in the call.

• End call: ends the conversation and starts your report.

Share a document during the call

You can present a document (such as a product aid) to your AI-simulated HCP, just as you might on a real call.

1. Select the share-document control in the control bar.

2. Choose the document to share from the list.

3. The document opens on screen. Use the page controls and zoom to move through it.

Your HCP reads what you present (you’ll see a prompt such as “[HCP] is understanding page content…”) and responds to it in the conversation.

On-screen prompts and alerts

Skillet shows a few kinds of on-screen messages during a call:

• AI status: brief messages telling you what your HCP is doing (for example, reading a document you shared).

• Quality alerts: messages that flag something that could affect the call, such as background noise (“Noisy environment detected”). Act on these to keep your recording and feedback accurate.

• Real-time guidance: if your trainer turned on Live Feedback for this assignment, Skillet shows real-time coaching prompts as you talk. Otherwise, you practice without in-call prompts.

End the call and see your report

When you’re done, select End call. Skillet analyzes the conversation (“Analyzing your roleplay…”), may ask you a quick question about the quality of the conversation, and then takes you to View report, which shows your scored feedback, including a performance summary, objections, soft skills, a competency scorecard, and the full transcript and recording.

To understand your score and how to act on it, see How your roleplay is scored and Reading your roleplay report.

If the call ends early

A call can end early if you select End call, your time runs out, or you lose connection. What happens depends on how long you were in the call:

• At least 30 seconds: Skillet still generates a report from what happened, so even a short attempt gives you something to learn from.

• Less than 30 seconds: Skillet can’t evaluate it. You’ll see “Couldn’t evaluate the roleplay” and a Re-attempt button to start again.

Reattempt to improve

Roleplays are meant to be repeated. Select Re-attempt to run the scenario again, up to the attempt limit your trainer set. Skillet tracks your scores across attempts so you can see yourself improve over time (see Reading your roleplay report).

Related articles

• Reading your roleplay report

• How your roleplay is scored: accuracy, competencies, objections, and soft skills

• Camera, microphone & audio: setup and common fixes

• Supported browsers and devices (System requirements)