Reading your roleplay report

How to read your roleplay report: your score and performance summary, the objection, soft-skills, and competency detail, the transcript and recording, and your progress across attempts.

IN THIS ARTICLE

• Open your report

• The report at a glance

• Your score and performance summary

• The detail tabs

  • Objections

  • Soft skills

  • Competency scorecard

• Transcript and recording

• Track your progress across attempts

• Reattempt to improve

• Reading a rep’s report as a manager
  
  

Open your report

Your report is ready as soon as a roleplay finishes. Open it from your learner dashboard, or from the link or notification you receive. Each report covers one attempt at a scenario.

The report at a glance

The top of the report shows the essentials of the conversation:

• The scenario and your AI-simulated healthcare provider (HCP): their persona (role or specialty) and personality type.

• The product or brand, the call type, and the duration of the call.

• An attempt switcher: move between your attempts; your best attempt is marked.

• Share: share your report with others.

Your score and performance summary

Your Accuracy score appears with a short, plain-language summary of how the call went. On a reattempt, the summary also shows how much you’ve changed since your previous attempt.

The performance summary tells you:

• Whether you met the agenda: the call’s goal (for example, “Agenda met” or “Agenda partially met”) and the outcome.

• What went well and what to improve: key moments, each tagged with the competency (or sub-competency) it relates to.

• The scenario brief: expand it to revisit the objective and context you practiced against.
  
  

The detail tabs

Below the summary, tabs break your performance down in detail.

Objections

The Objections tab shows every concern your HCP raised and how completely you handled it (through four stages: Raised, Clarified, Addressed, Closed), with the AI’s explanation of each. At the top you’ll see how many you fully closed (for example, “2 / 2 objections successfully closed”). See How objection handling is scored.

Soft skills

The Soft Skills tab shows how you presented (through measures such as your pace, engagement, and monologue length) and how many were “on track.” These are reported separately and are not counted toward your accuracy score.

Competency scorecard

The Scorecard tab gives you skill-by-skill detail: each competency and its sub-competencies, with AI feedback and specific “areas to explore,” so you know exactly what to work on next.

Transcript and recording

Every report includes a recording of your call alongside a full transcript, with each line labeled by speaker and timestamped. Play the recording and follow along to review exactly how you pitched and responded at any moment.

Track your progress across attempts

When you reattempt a scenario, your report tracks your scores across attempts so you can see your improvement over time, including your strongest and weakest competencies.

Reattempt to improve

Use Re-attempt to run the scenario again, up to the attempt limit your trainer set, and aim to close the gaps the report highlighted (see Run the roleplay).

Reading a rep’s report as a manager

Managers open a rep’s report the same way and read it with the same structure, plus team context and actions such as nudging a reattempt. See Reading a rep’s report as a manager.

Related articles

• How your roleplay is scored: accuracy, competencies, objections, and soft skills

• Run the roleplay: setup, the live call, and what happens if it ends early

• The Analytics dashboard: trends, performers, and team pivots

• Glossary of Skillet and life-sciences terms