The Analytics dashboard: trends, performers, and team pivots

Modified on Thu, 18 Jun at 10:55 PM

How to use Analytics to assess your team’s performance: accuracy trends, how performers are distributed, accuracy by product, drill-downs by participant, group, and instructor, the participant × competency matrix, and exporting to CSV.

BEFORE YOU BEGIN

You need Administrator access to view Analytics. What you see is scoped to your access level and the groups you are responsible for.

In this article

Open Analytics

Open Analytics from the left navigation to review your team’s performance. Analytics has three views:

Overview: accuracy trends and how your performers are distributed.
Products: accuracy broken down by product.
Performance: drill-downs by participant, group, and instructor, plus a competency matrix you can export.

NOTE

For an at-a-glance summary, your Home dashboard shows top-line metrics (such as total roleplays, attempts per rep, practice time, and average score). Use Analytics for deeper analysis.

Overview: accuracy trends and how performers are distributed

The Overview presents two views at a glance:

Accuracy trends: how your team’s accuracy is moving over time, so you can determine whether practice is producing measurable improvement.
Performer distribution: how many people fall into each performance band.

PERFORMER BAND	ACCURACY
● High performers	Above 70%
● Average performers	40–70%
● Low performers	Below 40%

Use this to assess overall team health and identify how many reps require coaching attention.

Filter the dashboard

Use the filters to focus the dashboard, for example by date range or group, so you can isolate a specific team or time period.

Products: accuracy by product

The Products view breaks accuracy down by product (or brand), so you can see which products your team performs well on and which need more practice. This view is especially useful when you’re launching or refreshing messaging for a specific product.

Performance: drill down by participant, group, and instructor

The Performance view lets you pivot the same data in different ways:

Trends: accuracy over time.
Participants: by individual rep.
Group: by team.
Instructor: by the person leading the practice.

It also tracks competency performance over time, so you can see which competencies are improving across your team.

Read the participant × competency matrix

The Performance view includes a matrix that maps participants against competencies, with color indicating how each person performed on each competency. Read it two ways:

Scan a column to find a competency that’s weak across the whole team, a candidate for group coaching or a messaging refresh.
Scan a row to find a rep who’s struggling across several competencies, a candidate for a focused one-on-one coaching session.

TIP

The matrix is the fastest way to distinguish a team-wide gap from an individual one.

Export to CSV

Use Download report to export the data as a CSV for offline analysis or sharing with stakeholders.

Act on the data

Analytics tells you where to focus; coaching is how you act. Use the Coaching Queue to prioritize the reps who need support, and see Coaching with Skillet to turn the data into one-on-one coaching sessions that drive improvement.

Coaching with Skillet: turning roleplay data into improvement
Reading a rep’s report as a manager
How your roleplay is scored: accuracy, competencies, objections, and soft skills
Roles, members, and groups: who’s in Skillet